Decision-making is one of the most critical and complex tasks for any executive. However, even the most experienced can fall into psychological traps that distort their judgment. These traps can lead to costly and harmful decisions. Below are some of the most common traps and how to avoid them, according to John S. Hammond, Ralph L. Keeney, and Howard Raiffa.
The Anchoring Trap
Anchoring occurs when the mind gives disproportionate weight to the first piece of information received. This could be a comment, a figure, or an initial piece of data that influences all subsequent decisions. For example, when estimating the population of a country, the first figure presented can affect the final estimate, even if it’s incorrect.
How to avoid it:
- Examine the problem from different perspectives.
- Form your own judgment before consulting others.
- Keep an open mind and consider diverse opinions.
- Avoid influencing advisors with your initial ideas.
- Be cautious in negotiations and use anchors to your advantage.
The Status Quo Trap
People tend to prefer options that maintain the current state of affairs. This trap can lead to conservative decisions and the avoidance of necessary changes, negatively impacting performance and innovation.
How to avoid it:
- Always remember your goals and how they might be hindered by the status quo.
- Consider the status quo as one of several alternatives, not the only option.
- Ask yourself if you would choose the current option if it were not the status quo.
- Don’t overestimate the effort and cost of change.
- Evaluate alternatives in terms of the future, not just the present.
The Sunk Cost Trap
The sunk cost bias occurs when decisions are made to justify past investments, even when they are no longer valid. People tend to cling to previous decisions to avoid admitting mistakes.
How to avoid it:
- Seek opinions from people not involved in past decisions.
- Examine why it is difficult to admit past mistakes.
- Be alert to sunk cost biases in recommendations from subordinates.
- Don’t foster a culture of fear of failure that perpetuates mistakes.
The Confirming Evidence Trap
This trap leads us to seek information that supports our opinions and ignore information that contradicts them. This can significantly distort the decision-making process.
How to avoid it:
- Examine all evidence with the same rigor.
- Have someone play the role of devil’s advocate.
- Be honest with yourself about your motives.
- Avoid asking leading questions that only seek to confirm your viewpoint.
The Framing Trap
The way a problem is framed can profoundly influence the decisions that are made. Different frames can lead to different choices, even if the underlying problem is the same.
How to avoid it:
- Don’t automatically accept the initial frame; try framing the problem in various ways.
- Pose problems in a neutral and redundant manner.
- Think throughout the decision-making process about how the problem is framed.
- Examine how others have framed the problem and challenge them with different frames.
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- Hammond, J. S., Keeney, R. L., & Raiffa, H. (2006). “The Hidden Traps in Decision Making.” Harvard Business Review, January 2006.